Medication questions Treatment and getting started
What happens in an online hair loss consultation?
Short answer
At WMG Meds you answer an online questionnaire about your hair and your health, including safety questions on heart, kidney and hormone conditions, medicines, allergies and pregnancy. A GMC-registered doctor reviews it and decides whether treatment is clinically appropriate. If it is, a UK pharmacy partner dispenses your prescription and follow-up reviews are built in. If not, the doctor explains why.
Key facts
- The online assessment is free and for UK adults only.
- Safety questions cover health conditions, medicines, allergies and pregnancy.
- A GMC-registered doctor decides whether treatment is clinically appropriate.
- Medicines are dispensed by a GPhC-registered UK pharmacy partner, with follow-up reviews built in.
Before you start
The WMG Meds online assessment is free, and no card details are taken at that stage. It is for adults living in the UK: we prescribe and deliver within the UK only, and we cannot treat under-18s. There is no video call or appointment; the questionnaire was designed by our clinical team to collect what a doctor needs to make a safe decision.
Honest answers matter. The doctor's decision is based on what you tell us, so include everything, even if it seems minor.
The health and safety questions
Every applicant answers the same safety questions, because some hair loss medicines are not safe for everyone:
Date of birth: the full date, not an age range.
Sex recorded at birth and gender identity: this changes which medicines a doctor can consider.
Where you live: UK only.
Medical history: including heart or blood pressure conditions, kidney conditions, and thyroid or other hormone conditions.
Reactions to medicines: including anything you were told to stop taking.
What you take now: prescriptions, anything bought online or abroad, supplements and herbal remedies, and anything stopped in the last six months.
Side effects: you read a short summary of the main risks. Tablets that act on hormones (finasteride and dutasteride) can affect mood and sexual function, and in some cases these effects have continued after stopping; minoxidil applied to the scalp mostly causes local effects, while minoxidil tablets can affect blood pressure and, rarely, the heart.
Pregnancy and family planning: some medicines carry risks in pregnancy or need special handling at home.
The hair questions
You then tell us where you are noticing hair loss (hairline, crown or all over), how much you have lost, when you first noticed changes, whether you have used prescription treatment before and what you are hoping for. If you have used treatment before, you can explain what you used and why you stopped. This helps the doctor tell the likely pattern of hair loss apart from causes that need a different approach, such as alopecia areata.
The doctor's review
A GMC-registered doctor working under Westminster Medical Group, a CQC-registered provider on Harley Street, reviews your answers against your medical history. They decide whether prescription treatment is clinically appropriate and, if so, which medicine and dose suit you.
If treatment is not suitable (for example because of a clinical concern, a reason a medicine should not be used, or missing information), the doctor will tell you why and what to do next. Being declined is a safety decision, not a judgement.
If treatment is suitable, the doctor confirms the plan and explains the rationale, the dose, the schedule and how progress will be measured. Where a medicine is off-label or an unlicensed special, that is explained, as MHRA guidance expects prescribers to give "sufficient information about the proposed treatment, including known serious or common adverse reactions". For finasteride or dutasteride, the MHRA warnings about psychiatric and sexual side effects are explained before anything is prescribed. More complex cases may be advised to have blood tests first through WMG Healthcare.
Dispensing and follow-up
Your prescription is sent to our GPhC-registered UK pharmacy partner for dispensing, then delivered in plain, discreet packaging. Follow-up clinical reviews are built into every plan: in our usual timeline, the first is at around 3 months and the plan is reviewed against your response at around 6 months. You can stop at any time, and you should tell us promptly about any side effects. See how it works for the full picture.
Whichever service you use, the CQC says a good online consultation should include a detailed medical history and a full explanation of risks and options, and the GPhC says a prescriber must have enough information to prescribe safely. It is reasonable to ask any provider, including us, how they meet those standards. If you have a question before starting, get in touch.
Want an answer for your own situation?
A GMC-registered doctor can review your history and medicines and tell you what would suit you, including whether treatment is right for you at all. The assessment and review are free.
Start your free assessment →Related questions
Do I need a video call or appointment?
No. You complete a questionnaire and a GMC-registered doctor reviews it. If something is missing or unclear, the doctor will tell you what to do next.
What happens if I am not eligible?
The doctor will explain why and suggest next steps, such as seeing your GP or a dermatologist, or having blood tests.
Is the assessment free?
Yes, the online assessment is free and you are not asked for card details at that stage.
Can I use WMG Meds if I am under 18 or live outside the UK?
No. We cannot treat under-18s, and we prescribe and deliver to UK addresses only.
Will I be prescribed the treatment I ask for?
Not necessarily. Your preferences matter, but the doctor decides what is clinically appropriate based on your health and history, and may recommend something different or no medicine at all.
Sources
- GPhC: buying medicines online, FAQ
- CQC: choosing an online healthcare service
- MHRA Drug Safety Update: off-label or unlicensed use of medicines, prescribers' responsibilities
Facts checked against these sources on 4 October 2026. This page is general information, not personal medical advice. Read our editorial policy.